• EVI22VS22HKI Service-design in integrated health services EVI2205Y21S-3001 01.10.2022-09.12.2022  5 credits  (Y51pcc) +-
    Learning outcomes of the course
    The student
    • is able to apply a service-design approach and method in service development and adopt methods to understand and develop equitable and efficient services.
    • is able to define service priorities and develop service processes based on an integrated and people-centred approach.
    • is able to navigate and integrate people-centred service across the healthcare system to promote effective health care.
    • is able to collaborate interdisciplinary with public, private, and third sectors to ensure the provision of equitable services.
    • is able to evaluate the significance and effectiveness of service design in the development of health services.
    Mode of delivery

    Distance learning

    Recommended or required reading

    Service Design and Service Thinking in Healthcare and Hospital Management : Theory, Concepts, Practice, edited by Mario A. Pfannstiel, and Christoph Rasche, Springer International Publishing AG, 2019. ProQuest Ebook Central, https://ebookcentral.proquest.com/lib/diak/detail.action?docID=5627010: Suggested pages 259-279, 329-359,377-401, 525-> to the end of the article.

    Planned learning activities and teaching methods

    3 timebound meetings: Orientation lecture : 4.10. klo 15–18 1st workshop 25.10. Klo 15–18 2nd workshop 15.11. Klo 15–18 Final assignment 20.11.2022

    Language of instruction

    English

    Timing

    01.10.2022 - 09.12.2022

    Enrollment date

    01.03.2022 - 18.03.2022

    Group(s)
    • Y51pcc
    Unit, in charge

    Koulutus (not translated)

    Programme(s)

    Master’s Degree Programme in People-centered and Innovative Leadership in Health Services

    Unit location

    Helsinki

    Virtual proportion

    5 credits

    Evaluation scale

    0-5

    Work placement(s)

    Working life partner Moniheli ry and Terkku-project.

    Assessment criteria
    Satisfactory

    Satisfactory 1 Knowledge and Understanding: The student can demonstrate a superficial understanding of theoretical and conceptual knowledge. The comprehension of central concepts of service design remains vague or are largely incomplete. The ability to apply the concepts of services design to social and health care context are limited in scope and content. Transferable skills: Negligible. The student is unable to apply the central concepts of services design to service delivery activities in social and health care. Satisfactory 2 Knowledge and Understanding: The student can demonstrate a basic theoretical and conceptual knowledge of services design. Most of the central concepts of services design can be defined, and the student has a rudimentary ability to apply and analyze these concepts to service delivery activities in social and health care and shows rudimentary ability to evaluate and create new innovations. Transferable skills: The student understands the basic theory and possesses a limited ability to apply the concepts in a practical manner to service delivery activities in social and health care.

    Good

    Good 3 Knowledge and Understanding: The student is able to analyze, evaluate the basic theoretical and conceptual knowledge of services design. Central concepts have been defined with clarity and accuracy The student displays a good command of the subject area and is able to demonstrate basic applications to service delivery activities in social and health care. Transferable skills: The student can explain the theory of services design and with assistance, can apply the theory to service delivery activities in social and health care. Very Good 4 Knowledge and Understanding: The student demonstrate a thorough and consistent theoretical and conceptual knowledge of services design, ability to create innovative solutions of the topics. Central concepts are defined with clarity, accuracy, and logic. The student can demonstrate complete applications to service delivery activities in social and health care. Transferable skills: The student can explain the theory of services design and with minimal assistance, can apply the theory to service delivery activities in social and health care.

    Excellent

    Excellent 5 Knowledge and Understanding: The student demonstrate an exceptional theoretical and conceptual knowledge and creative mindset of services design and skills and knowledge. Central concepts are defined with clarity, accuracy, logical and persuasiveness and as well contain innovative content. The student displays a command of the subject area that befits a professional practicing in service delivery activities in social and health care. Transferable skills: The student possesses advanced knowledge in services design as a service professional.