Study Guide

Objective

Students
• know how to analyse the provision of regional and national social, health and church services
• understand the key concepts, sources and practices of the change analysis of the operating environment in predicting customers’ changing service needs
• know how to apply the programmes and strategies of various social, health and church operators in the change analysis of the operating environment and development of customer work
• know how to use various customer- and partnership-oriented development and innovation methods to develop services and ways of working
• understand the importance of seamless service chains, flexibility and service integration in the development of social, health and church services

Content

• regional and national service production methods
• change analysis of the operating environment
• programmes and strategies in the social, health and church sectors
• customer- and partnership-oriented development and innovation methods
• seamless service chains, flexibility and service integration