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Management and entrepreneurshipLaajuus (3 cr)

Code: HOA0103A20S

Credits

3 op

Teaching language

  • Finnish

Objective

Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system

Content

- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse

Enrollment

23.09.2024 - 20.04.2025

Timing

02.01.2025 - 04.05.2025

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Diak joint implementation

Teaching languages
  • Finnish
Seats

0 - 250

Degree programmes
  • BA in Health Care, Public Health Care
  • BA in Health Care
  • BA in Health Care, Diaconal Nursing
Teachers
  • Sini Hiltunen
  • Pia Tauriainen
Groups
  • A53sh
  • Diak
  • I53sh
  • E53sh
  • A54sh-lh
  • F53sh

Objective

Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system

Content

- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse

Evaluation scale

Hyväksytty/Hylätty

Enrollment

01.03.2024 - 17.11.2024

Timing

05.08.2024 - 08.12.2024

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Diak joint implementation

Teaching languages
  • Finnish
Seats

0 - 333

Degree programmes
  • BA in Health Care, Public Health Care
  • BA in Health Care
  • BA in Health Care, Diaconal Nursing
Teachers
  • Sini Hiltunen
  • Pia Tauriainen
Groups
  • A52th
  • A52sh
  • Diak
  • A52shd
  • I52shd

Objective

Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system

Content

- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse

Evaluation scale

Hyväksytty/Hylätty

Enrollment

11.10.2023 - 29.10.2023

Timing

01.04.2024 - 05.05.2024

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Diak joint implementation

Teaching languages
  • Finnish
Seats

0 - 150

Degree programmes
  • BA in Health Care, Public Health Care
  • BA in Health Care
  • BA in Health Care, Diaconal Nursing
Teachers
  • Sini Hiltunen
  • Pia Tauriainen
Groups
  • Diak
  • F51sh
    F51sh
  • A52sh-lh
  • A51sh
    A51sh
  • I51sh
    I51sh
  • E51sh
    E51sh

Objective

Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system

Content

- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse

Evaluation scale

Hyväksytty/Hylätty

Enrollment

11.10.2023 - 29.10.2023

Timing

22.01.2024 - 25.02.2024

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Diak joint implementation

Teaching languages
  • Finnish
Seats

0 - 150

Degree programmes
  • BA in Health Care
Teachers
  • Sini Hiltunen
  • Pia Tauriainen
Groups
  • Diak
  • F51sh
    F51sh
  • A52sh-lh
  • A51sh
    A51sh
  • I51sh
    I51sh
  • E51sh
    E51sh

Objective

Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system

Content

- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse

Evaluation scale

Hyväksytty/Hylätty

Enrollment

01.03.2023 - 19.03.2023

Timing

14.08.2023 - 24.09.2023

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Diak joint implementation

Teaching languages
  • Finnish
Seats

0 - 333

Degree programmes
  • BA in Health Care, Public Health Care
  • BA in Health Care
  • BA in Health Care, Diaconal Nursing
Teachers
  • Sini Hiltunen
  • Pia Tauriainen
Groups
  • A50sh
    A50sh
  • Diak
  • A50shd
    A50shd
  • A50th
    A50th
  • I50shd
    I50shd

Objective

Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system

Content

- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse

Evaluation scale

Hyväksytty/Hylätty

Enrollment

19.09.2022 - 09.10.2022

Timing

27.02.2023 - 31.03.2023

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Diak joint implementation

Teaching languages
  • Finnish
Seats

0 - 150

Degree programmes
  • BA in Health Care
Teachers
  • Sini Hiltunen
  • Pia Tauriainen
Groups
  • Diak
  • E49sh
  • A49th
  • F49sh
  • A50sh-lh
    A50sh-lh
  • A49shd
  • I49sh
  • A49sh

Objective

Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system

Content

- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse

Evaluation scale

Hyväksytty/Hylätty

Enrollment

19.09.2022 - 09.10.2022

Timing

16.01.2023 - 17.02.2023

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Diak joint implementation

Teaching languages
  • Finnish
Seats

0 - 150

Degree programmes
  • BA in Health Care, Public Health Care
  • BA in Health Care
  • BA in Health Care, Diaconal Nursing
Teachers
  • Sini Hiltunen
  • Pia Tauriainen
Groups
  • Diak
  • A49th
  • E49sh
  • A50sh-lh
    A50sh-lh
  • F49sh
  • A49shd
  • I49sh
  • A49sh

Objective

Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system

Content

- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse

Evaluation scale

Hyväksytty/Hylätty

Enrollment

01.03.2022 - 18.03.2022

Timing

15.08.2022 - 23.09.2022

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Diak joint implementation

Teaching languages
  • Finnish
Seats

0 - 91

Degree programmes
  • BA in Health Care
  • BA in Health Care, Diaconal Nursing
Teachers
  • Sini Hiltunen
  • Pia Tauriainen
Groups
  • I48shd
  • A48sh

Objective

Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system

Content

- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse

Evaluation scale

Hyväksytty/Hylätty