Management and entrepreneurshipLaajuus (3 cr)
Code: HOA0103A20S
Credits
3 op
Teaching language
- Finnish
Objective
Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system
Content
- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse
Enrollment
01.03.2024 - 17.11.2024
Timing
05.08.2024 - 08.12.2024
Number of ECTS credits allocated
3 op
Virtual portion
3 op
Mode of delivery
Distance learning
Campus
Diak joint implementation
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA in Health Care, Public Health Care
- BA in Health Care
- BA in Health Care, Diaconal Nursing
Teachers
- Sini Hiltunen
- Pia Tauriainen
Groups
-
A52th
-
A52sh
-
Diak
-
A52shd
-
I52shd
Objective
Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system
Content
- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse
Evaluation scale
Hyväksytty/Hylätty
Enrollment
11.10.2023 - 29.10.2023
Timing
01.04.2024 - 05.05.2024
Number of ECTS credits allocated
3 op
Virtual portion
3 op
Mode of delivery
Distance learning
Campus
Diak joint implementation
Teaching languages
- Finnish
Seats
0 - 150
Degree programmes
- BA in Health Care, Public Health Care
- BA in Health Care
- BA in Health Care, Diaconal Nursing
Teachers
- Sini Hiltunen
- Pia Tauriainen
Groups
-
Diak
-
F51shF51sh
-
A52sh-lh
-
A51shA51sh
-
I51shI51sh
-
E51shE51sh
Objective
Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system
Content
- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse
Evaluation scale
Hyväksytty/Hylätty
Enrollment
11.10.2023 - 29.10.2023
Timing
22.01.2024 - 25.02.2024
Number of ECTS credits allocated
3 op
Virtual portion
3 op
Mode of delivery
Distance learning
Campus
Diak joint implementation
Teaching languages
- Finnish
Seats
0 - 150
Degree programmes
- BA in Health Care
Teachers
- Sini Hiltunen
- Pia Tauriainen
Groups
-
Diak
-
F51shF51sh
-
A52sh-lh
-
A51shA51sh
-
I51shI51sh
-
E51shE51sh
Objective
Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system
Content
- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2023 - 19.03.2023
Timing
14.08.2023 - 24.09.2023
Number of ECTS credits allocated
3 op
Virtual portion
3 op
Mode of delivery
Distance learning
Campus
Diak joint implementation
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA in Health Care, Public Health Care
- BA in Health Care
- BA in Health Care, Diaconal Nursing
Teachers
- Sini Hiltunen
- Pia Tauriainen
Groups
-
A50shA50sh
-
Diak
-
A50shdA50shd
-
A50thA50th
-
I50shdI50shd
Objective
Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system
Content
- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse
Evaluation scale
Hyväksytty/Hylätty
Enrollment
19.09.2022 - 09.10.2022
Timing
27.02.2023 - 31.03.2023
Number of ECTS credits allocated
3 op
Virtual portion
3 op
Mode of delivery
Distance learning
Campus
Diak joint implementation
Teaching languages
- Finnish
Seats
0 - 150
Degree programmes
- BA in Health Care
Teachers
- Sini Hiltunen
- Pia Tauriainen
Groups
-
Diak
-
E49sh
-
A49th
-
F49sh
-
A50sh-lhA50sh-lh
-
A49shd
-
I49sh
-
A49sh
Objective
Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system
Content
- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse
Evaluation scale
Hyväksytty/Hylätty
Enrollment
19.09.2022 - 09.10.2022
Timing
16.01.2023 - 17.02.2023
Number of ECTS credits allocated
3 op
Virtual portion
3 op
Mode of delivery
Distance learning
Campus
Diak joint implementation
Teaching languages
- Finnish
Seats
0 - 150
Degree programmes
- BA in Health Care, Public Health Care
- BA in Health Care
- BA in Health Care, Diaconal Nursing
Teachers
- Sini Hiltunen
- Pia Tauriainen
Groups
-
Diak
-
A49th
-
E49sh
-
A50sh-lhA50sh-lh
-
F49sh
-
A49shd
-
I49sh
-
A49sh
Objective
Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system
Content
- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2022 - 18.03.2022
Timing
15.08.2022 - 23.09.2022
Number of ECTS credits allocated
3 op
Virtual portion
3 op
Mode of delivery
Distance learning
Campus
Diak joint implementation
Teaching languages
- Finnish
Seats
0 - 91
Degree programmes
- BA in Health Care
- BA in Health Care, Diaconal Nursing
Teachers
- Sini Hiltunen
- Pia Tauriainen
Groups
-
I48shd
-
A48sh
Objective
Students
- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system
Content
- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse
Evaluation scale
Hyväksytty/Hylätty