ASP02MS22OUL Customer-based development (5 cr)
Code: ASP0205A20S-3005
General information
Enrollment
01.03.2022 - 18.03.2022
Timing
19.09.2022 - 21.10.2022
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Oulu
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA of Social Services, Diaconal Work
Teachers
- Tarja Tuovinen-Kakko
- Sirpa Salmela
Groups
-
I48sosd
Objective
Students
• know how to renew the thinking patterns and operating methods of the working life in a partner-oriented and innovative manner
• know how to analyse the service production models and organisation of social support, education and care in the society
• know how to apply social, health and church sector strategies in the development of customer work and analysis of the changing operating environment
• know how to use various customer and partner-based working life development methods
• know how to plan a seamless service chain by combining the customer’s social security and services to a customer-oriented and flexible system
Content
• analysis of the current state of citizens’ equality and social justice
• change analysis of the operating environment
• methods of promoting sustainable development in customer work
• customer and partner-based development and innovation methods for services, work methods and practices
• seamless operating models for the service chain
Evaluation scale
0-5