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ASP02VS22DIAK Customer-based development (5 cr)

Code: ASP0205A20S-3006

General information


01.03.2022 - 18.03.2022


17.10.2022 - 11.11.2022

Number of ECTS credits allocated

5 op

Virtual portion

1 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning


Diak joint implementation

Teaching languages

  • Finnish


0 - 50

Degree programmes

  • BA of Social Services
  • BA of Social Services, Diaconal Work
  • BA of Social Services, Christian Youth Work


  • Vesa Vainiomäki
  • Hannu Piiroinen


  • Diak


• know how to renew the thinking patterns and operating methods of the working life in a partner-oriented and innovative manner
• know how to analyse the service production models and organisation of social support, education and care in the society
• know how to apply social, health and church sector strategies in the development of customer work and analysis of the changing operating environment
• know how to use various customer and partner-based working life development methods
• know how to plan a seamless service chain by combining the customer’s social security and services to a customer-oriented and flexible system


• analysis of the current state of citizens’ equality and social justice
• change analysis of the operating environment
• methods of promoting sustainable development in customer work
• customer and partner-based development and innovation methods for services, work methods and practices
• seamless operating models for the service chain

Evaluation scale