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ASP02PK23HKI-SOSKIR Customer-based development (5 cr)

Code: ASP0205A20S-3009

General information


19.09.2022 - 09.10.2022


06.02.2023 - 31.03.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching



Teaching languages

  • Finnish

Degree programmes

  • BA of Social Services, Diaconal Work
  • BA of Social Services, Christian Youth Work


  • Mika Alavaikko
  • Mari Nieminen


  • A49sosd
  • A49sosn
  • 27.02.2023 12:30 - 13:30, ASP02/ Oppimistehtävän ohjaus
  • 28.02.2023 14:00 - 15:00, ASP02/ Oppimistehtävän ohjaus
  • 01.03.2023 12:45 - 13:45, ASP02/ Oppimistehtävän ohjaus
  • 02.03.2023 14:00 - 15:00, ASP02/ Oppimistehtävän ohjaus
  • 27.03.2023 09:00 - 15:00, ASP02/ Seminaari


• know how to renew the thinking patterns and operating methods of the working life in a partner-oriented and innovative manner
• know how to analyse the service production models and organisation of social support, education and care in the society
• know how to apply social, health and church sector strategies in the development of customer work and analysis of the changing operating environment
• know how to use various customer and partner-based working life development methods
• know how to plan a seamless service chain by combining the customer’s social security and services to a customer-oriented and flexible system


• analysis of the current state of citizens’ equality and social justice
• change analysis of the operating environment
• methods of promoting sustainable development in customer work
• customer and partner-based development and innovation methods for services, work methods and practices
• seamless operating models for the service chain

Evaluation scale