ASP02MK23PMK Customer-based development (5 cr)
Code: ASP0205A20S-3010
General information
Enrollment
19.09.2022 - 09.10.2022
Timing
06.02.2023 - 31.03.2023
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Pieksämäki
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- BA of Social Services
- BA of Social Services, Diaconal Work
Teachers
- Vesa Vainiomäki
- Taina Heino
Groups
-
E49sosd
-
E49sos
Objective
Students
• know how to renew the thinking patterns and operating methods of the working life in a partner-oriented and innovative manner
• know how to analyse the service production models and organisation of social support, education and care in the society
• know how to apply social, health and church sector strategies in the development of customer work and analysis of the changing operating environment
• know how to use various customer and partner-based working life development methods
• know how to plan a seamless service chain by combining the customer’s social security and services to a customer-oriented and flexible system
Content
• analysis of the current state of citizens’ equality and social justice
• change analysis of the operating environment
• methods of promoting sustainable development in customer work
• customer and partner-based development and innovation methods for services, work methods and practices
• seamless operating models for the service chain
Evaluation scale
0-5