Skip to main content

ASP02VK23DIAK Customer-based development (5 cr)

Code: ASP0205A20S-3011

General information


19.09.2022 - 09.10.2022


27.03.2023 - 30.04.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning


Diak joint implementation

Teaching languages

  • Finnish


0 - 150

Degree programmes

  • BA of Social Services
  • BA of Social Services, Christian Early Childhood Education and Care
  • BA of Social Services, Diaconal Work
  • BA of Social Services, Christian Youth Work


  • Mika Alavaikko
  • Mari Nieminen


  • Diak
  • 28.03.2023 09:00 - 10:00, ASP02 Opintojakson orientaatio
  • 12.04.2023 14:00 - 15:30, ASP02 Opintojakson ohjaus


• know how to renew the thinking patterns and operating methods of the working life in a partner-oriented and innovative manner
• know how to analyse the service production models and organisation of social support, education and care in the society
• know how to apply social, health and church sector strategies in the development of customer work and analysis of the changing operating environment
• know how to use various customer and partner-based working life development methods
• know how to plan a seamless service chain by combining the customer’s social security and services to a customer-oriented and flexible system


• analysis of the current state of citizens’ equality and social justice
• change analysis of the operating environment
• methods of promoting sustainable development in customer work
• customer and partner-based development and innovation methods for services, work methods and practices
• seamless operating models for the service chain

Evaluation scale