ATI03MS23HKI Client service and ethics (5 cr)
Code: ATI0305A19H-3005
General information
Enrollment
01.03.2023 - 19.03.2023
Timing
21.08.2023 - 08.10.2023
Number of ECTS credits allocated
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA in Humanities, Sign Language and Interpreting
Teachers
- Sonja Heinonen
- Virpi Thurén
Groups
-
G53vip
- 21.08.2023 08:30 - 10:00, ATI03 Opintojakson aloitus
- 21.08.2023 10:15 - 11:45, ATI03
- 21.08.2023 12:30 - 15:45, ATI03 Tulkin etiikka, ammattisäännöstö
- 28.08.2023 08:30 - 11:45, ATI03 Eettinen havainnointi ja päätöksenteko
- 12.09.2023 15:00 - 16:00, ATI03 Vapaaehtoinen etäohjaus
- 20.09.2023 11:00 - 12:00, ATI03 Vapaaehtoinen etäohjaus
- 25.09.2023 08:30 - 11:45, ATI03 Haastavasti käyttäytyvän asiakkaan kohtaaminen
- 06.10.2023 09:15 - 11:45, ATI03 Postereiden esittelyt
- 06.10.2023 12:30 - 15:45, ATI03 Postereiden esittelyt
Objective
Students will be able to
- analyse client service situations from the ethical perspective
- identify interpreters’ codes of conduct and teachers’ ethical standards
- describe differences between the roles of different professional actors
- work with different types of clients
- work in different types of client service settings
Content
- ethical observation and decision-making
- ethics for interpreters and communication instructors
- roles
- client service
- internal entrepreneurship
Evaluation scale
0-5