EVI21VK22HKI Service-design in people-centred practice (5op)

Arviointiasteikko

0-5

Tavoitteet

The student
• is able to apply a service-design approach and method to a client’s service pathway and adopt new methods to understand and develop the customer experience.
• is able to assess, plan and coordinate people-centred and culturally responsive strategies in the delivery of services to meet the complex needs of clients.
• is able to implement a service-design method in the client’s service pathway in order to enhance the safety and quality of care, improve client outcomes and reduce the fragmentation of services.
• is able to empower and engage clients, carers and families/households to make effective decisions about their health.
• is able to evaluate the significance of a service-design method in the client’s service pathway and for the client’s satisfaction.

Aika ja paikka

Spring 2022

Oppimateriaalit

Kurokawa, T. (2015). Service design and delivery: How design thinking can innovate business and add value to society (First edition.). Business Expert Press. (e-book)

Osterwalder, A., Bernarda, G., Papadakos, T., Pigneur, Y. & Smith, A. (2014). Value Proposition Design: How to Create Products and Services Customers Want. John Wiley & Sons, Incorporated.(e-book)

Reason, B., Løvlie, L. & Flu, M. B. (2016). Service design for business: A practical guide to optimizing the customer experience. John Wiley & Sons, Inc. (e-book)

Additional materials will be delivered by the teachers.

Opetusmenetelmät

The mode of delivery is a combination of online lectures and online activities in breakout rooms at Zoom. The online activities with other students deepen the learning in individual and group work, reflection, and guidance.

Orientation lecture: time-bound
Individual learning including recorded videos, research articles and other materials
Seminar: time-bound

Opiskelijan ajankäyttö ja kuormitus

5 ECTS x 27 hours= 135 hours student´s work