LEAPK23HKI Leadership and service design (5op)

Tavoitteet

Competency aims:
The student
• Is able to work proactively and inter-professionally in health care setting that aims to plan the patient/client care utilizing digital solutions. (readiness and ability)
• Has competence and the he/she understands the principals of a customer oriented service design and is ready to lead the team work. (competence and understanding)
• Is able to work for open, well-being and ethically sustainable health care settings. (evaluation ability and attitudes)

Learning outcomes:
At the end of the course the student is expected to
• Identify, explain and act for further trends and their effects on working life in health care setting using digital solutions. (e-health)
• Present various theories related to change in working life and identify his/her own possibilities to impact on well-being at working life in health care setting.
• Plan and implement service design in which the client’s participation is made possible and respected constantly.
• Work multi-professionally and being aware of the development possibilities in service design that are ethically sustainable.
• Plan and evaluate a smaller project in which the team work is at central.

Sisältö

Course contents:
• Service design
• E-health (service design)
• Teamwork and collaboration
• Management of change
• Ethics at working life

Aika ja paikka

10.1.23 9-12, Zoom, Orientation, https://diak-fi.zoom.us/j/61370169332
31.1.23 9-16 workshop, Diak´s campus
1.2.23 9-16 workshop, Diak´s campus
16.2. 9-16 workshop, Diak´s campus

Oppimateriaalit

Nurses Leading Change from E-book The Future of Nursing 2020- 2030: Charting a Path to Achieve Health Equity by Wakefield MK, Williams DR, Le Menestrel S & Lalitha. Chapter 9. J. https://ebookcentral.proquest.com/lib/diak/detail.action?docID=6697061

Holroyd, J., Brown, K., Turner, A.P. (2015) Self-leadership and personal resilience in health and social care, chapters 2. (pp. 45-65, 3. (pp. 66-88) and 6. (pp.136-169).

Neuhaus, M. (2020). What is Self-Leadership? Models, Theory and Examples. https://positivepsychology.com/self-leadership/

Anderson, S., Nasr, L., & Rayburn, S. W. (2018). Transformative service research and service design: Synergistic effects in healthcare. The Service industries journal, 38(1-2), 99-113. https://doi.org/10.1080/02642069.2017.1404579

Pfannstiel, M. & ; Rasche, C.,2019.Service design and service thinking in healthcare and hospital management: theory, concepts, practice. eBook.

Toteutuksen valinnaiset suoritustavat

- Independent study based on the material given in advance
- Study circle
- Group work
- The exam related to management and service design is an alternative to
active group work

Opiskelijan ajankäyttö ja kuormitus

Please notice that this course is based on flipped class-room philosophy which means that the learning is student oriented and flexible.
Group working is essential and regular presence at lectures is requested in order to pass the course.

Arviointiasteikko

0-5