LEAPK24HKI Leadership and service design (5op)

Arviointiasteikko

0-5

Tavoitteet

Competency aims:
The student
• Is able to work proactively and inter-professionally in health care setting that aims to plan the patient/client care utilizing digital solutions. (readiness and ability)
• Has competence and the he/she understands the principals of a customer oriented service design and is ready to lead the team work. (competence and understanding)
• Is able to work for open, well-being and ethically sustainable health care settings. (evaluation ability and attitudes)

Learning outcomes:
At the end of the course the student is expected to
• Identify, explain and act for further trends and their effects on working life in health care setting using digital solutions. (e-health)
• Present various theories related to change in working life and identify his/her own possibilities to impact on well-being at working life in health care setting.
• Plan and implement service design in which the client’s participation is made possible and respected constantly.
• Work multi-professionally and being aware of the development possibilities in service design that are ethically sustainable.
• Plan and evaluate a smaller project in which the team work is at central.

Sisältö

Course contents:
• Service design
• E-health (service design)
• Teamwork and collaboration
• Management of change
• Ethics at working life

Oppimateriaalit

Nurses Leading Change from E-book The Future of Nursing 2020- 2030: Charting a Path to Achieve Health Equity by Wakefield MK, Williams DR, Le Menestrel S & Lalitha. Chapter 9. J. https://ebookcentral.proquest.com/lib/diak/detail.action?docID=6697061

Holroyd, J., Brown, K., Turner, A.P. (2015) Self-leadership and personal resilience in health and social care, chapters 2. (pp. 45-65, 3. (pp. 66-88) and 6. (pp.136-169).

Neuhaus, M. (2020). What is Self-Leadership? Models, Theory and Examples. https://positivepsychology.com/self-leadership/

Anderson, S., Nasr, L., & Rayburn, S. W. (2018). Transformative service research and service design: Synergistic effects in healthcare. The Service industries journal, 38(1-2), 99-113. https://doi.org/10.1080/02642069.2017.1404579

Pfannstiel, M. & ; Rasche, C.,2019.Service design and service thinking in healthcare and hospital management: theory, concepts, practice. eBook.

Opetusmenetelmät

Independent orientation and studying- Individual assignment submitted to the discussion forum the latest 9.1.24 and self-leadership- assignment after orientation lecture.
Group work process in and between the Workshops which include kick off lectures.
Final group assignment.

Toteutuksen valinnaiset suoritustavat

The alternative performance of the course include all assignments(2) and Service design process done individually. Seminar participation is recorded presentation of the process.

Opiskelijan ajankäyttö ja kuormitus

Please notice that this course is based on flipped class-room philosophy which means that the learning is student oriented and flexible.
Group working is essential and regular presence at lectures is requested in order to pass the course.