Study Guide

Objective

Client-oriented digital service competencies refer to a professional's competence to identify the legislation behind social welfare and health care behind the service system. Understand the reforming paradigm change in which the client's position is at the centre of the service system (Well-being in the ecosystem). Professionals must be able to identify and manage different electronic service environments, service paths and related tools. A professional can help the client to select an electronic social welfare and health care service that suits the client best. They understand and consider the factors affecting costs in social welfare and health care services in their own operating environment.

After learning about client-oriented digital service competencies, students are experts in their multidisciplinary roles and are able to
• recognise the legislation behind the health and social care service system
• compare and help the client to select an electronic social welfare and health care service that suits the client best
• apply electronic service environments and tools. Understand their professional group’s role in customer-oriented social welfare and health care
• explain and describe the change in the reforming paradigm in which the customer's position is at the centre of the service system (in the well-being ecosystem)
• identify and analyse electronic service paths in different service systems
• compare different electronic services and digital appointments from the user’s perspective
• recognise and apply factors affecting cost awareness in social and healthcare services

Evaluation scale

0-5