BNP02PS24HKI Service systems and customer encounters in social, health and church sector (4 op)
Toteutuksen tunnus: BNP0204N24S-3001
Toteutuksen perustiedot
Ajoitus
19.08.2024 - 06.10.2024
Opintopistemäärä
4 op
Toteutustapa
Lähiopetus
Yksikkö
Terveysalan tutkinnot
Kampus
Helsinki
Opetuskielet
- Englanti
Koulutus
- Degree Programme in Health Care, Nursing
Opettaja
- Kristiina Rosqvist
- Aino-Elina Kilpeläinen
Ryhmät
-
HKI-S24nurHKI-S24nur
Tavoitteet
Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors
Sisältö
• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development
Arviointiasteikko
0-5