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BNP02PS24HKI Service systems and customer encounters in social, health and church sector (4 op)

Toteutuksen tunnus: BNP0204N24S-3001

Toteutuksen perustiedot


Ajoitus

19.08.2024 - 06.10.2024

Opintopistemäärä

4 op

Toteutustapa

Lähiopetus

Yksikkö

Terveysalan tutkinnot

Kampus

Helsinki

Opetuskielet

  • Englanti

Paikat

0 - 50

Koulutus

  • Degree Programme in Health Care, Nursing

Opettaja

  • Kristiina Rosqvist
  • Aino-Elina Kilpeläinen

Ryhmät

  • HKI-S24nur
    HKI-S24nur
  • 24.09.2024 08:30 - 11:30, BNP02 / Preparation and selfstudy for Lectures 1
  • 24.09.2024 12:30 - 15:30, BNP02 / Preparation and selfstudy for Lectures 1
  • 25.09.2024 08:30 - 11:30, BNP02 / Lecture 1 (Recording)
  • 25.09.2024 12:30 - 15:30, BNP02 / Preparation and selfstudy for Lectures 2
  • 26.09.2024 12:30 - 15:30, BNP02 / Preparation and selfstudy for Lectures 2
  • 30.09.2024 08:30 - 11:30, BNP02 / Lecture 2
  • 01.10.2024 08:45 - 11:45, BNP02 / Lecture 3

Tavoitteet

Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors

Sisältö

• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development

Arviointiasteikko

0-5