BNP02PS24HKI Service systems and customer encounters in social, health and church sector (4cr)
Code: BNP0204N24S-3001
General information
- Timing
- 19.08.2024 - 06.10.2024
- Implementation has ended.
- Number of ECTS credits allocated
- 4 cr
- Local portion
- 4 cr
- Mode of delivery
- Contact learning
- Unit
- Terveys- ja kirkonala
- Campus
- Helsinki
- Teaching languages
- English
- Seats
- 0 - 50
- Degree programmes
- Degree Programme in Health Care, Nursing
- Teachers
- Kristiina Rosqvist
- Aino-Elina Kilpeläinen
- Marketta Fredriksson
- Teija Kynkäänniemi
- Course
- BNP0204N24S
Realization has 10 reservations. Total duration of reservations is 21 h 30 min.
| Time | Topic | Location |
|---|---|---|
|
Tue 24.09.2024 time 08:30 - 09:30 (1 h 0 min) |
BNP02 / Orientation to the course (mandatory participation) |
Zoom
|
|
Tue 24.09.2024 time 12:30 - 14:00 (1 h 30 min) |
BNP02 / Introduction to social sector service system learning materials in Zoom |
Zoom
|
|
Tue 24.09.2024 time 14:00 - 15:30 (1 h 30 min) |
BNP02 / Independent study module (social sector service system) |
|
|
Wed 25.09.2024 time 08:30 - 11:30 (3 h 0 min) |
BNP02 / Independent study module (social sector service system) |
|
|
Wed 25.09.2024 time 11:30 - 12:30 (1 h 0 min) |
BNP02 / Guidance in Zoom (social sector service system) |
Zoom
|
|
Thu 26.09.2024 time 12:30 - 15:30 (3 h 0 min) |
BNP02 / Independent study module; self study for lecture 2 (assignment) |
|
|
Mon 30.09.2024 time 08:30 - 11:30 (3 h 0 min) |
BNP02 / Lecture 2 |
HKI-400
4. krs kaarre
|
|
Tue 01.10.2024 time 08:45 - 11:45 (3 h 0 min) |
BNP02 / Lecture 3 |
HKI-332b
Iso luentosali 332b
|
|
Tue 08.10.2024 time 08:30 - 11:30 (3 h 0 min) |
BNP02 / Lecture 4 |
HKI-331
Luokka 331
|
|
Tue 15.10.2024 time 08:30 - 10:00 (1 h 30 min) |
BNP02 / Exam |
HKI-524
atk-luokka 524
|
Evaluation scale
0-5
Objective
Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors
Content
• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development