Study Guide

Objective

The students will be able to:
• Know the process of client work
• Understand the elements of effective communication with service users
• use basic interviewing skills when working with service users face-to-face and online
• apply solution-focused approach with diverse service users
• communicate in challenging situations in client work

Content

• Process of client work
• elements of effective communication with service users
• Basic professional interviewing skills in face-to-face and online interactions with service users
• Solution-focused approach
• Communication in challenging situations in client work