Study Guide

Objective

Students
• know how to observe and develop their interaction and guidance competence in substance abuse, addiction, mental health and crisis work carried out with various customer groups
• understand the underlying factors related to the use of different methods as part of goal-oriented customer work
• know how to apply the key methods of substance abuse, addiction, mental health and crisis work
• understand the role of occupational wellbeing as an activity that reinforces professionalism in substance abuse, addiction, mental health and crisis work

Content

• acute crisis and crisis services
• key methods of substance abuse, addiction, mental health and crisis work
• intervention methods in bullying situations
• interaction and guidance skills
• stigmatisation-reducing activities
• analysis of own professionalism