Study Guide

Objective

Students
• know how to identify and help customers and families in need of special support and in a vulnerable position
• know how to apply customer-oriented and inclusion-promoting methods
• know how to guide individuals, families and groups by promoting humans’ ability to function, resources, health and wellbeing
• know how to analyse the diaconal task in relation to society’s service system and their own activities as a diaconal expert in multi-professional networks
• know the basics of communication and influence in church and society to realise social justice

Content

• vulnerable people
• customer-orientation; individual and communal support
• forms and methods of diaconal work
• role of diaconal work in society’s service system
• impactful diaconal work