Study Guide

Objective

Students
• know how to assess the need for care and urgency of care in outpatient healthcare
• know how to prevent and treat infectious diseases, national diseases and accidents and how to advise customers on such issues
• reinforce their competence in planning, implementing and evaluating evidence-based nursing care and health promotion
• can identify psychosocial support needs and offer guidance to customers and their family members
• understand the role of an account manager in the implementation, monitoring and coordination of care
• know how to hold telephone appointments and provide digital services as well as how to use health technology
• know how to provide lifestyle coaching in line with exercise and diet recommendations
• understand the importance of teamwork and multidisciplinary cooperation in care and know how to work as an expert in networks

Content

• assessment of the need for care and urgency of care at a clinic, by phone and via chat
• prevention and treatment of common infectious diseases, national diseases and accidents
• lifestyle coaching
• evidence-based clinical nursing and health promotion in outpatient healthcare
• digital services and health technology in outpatient healthcare
• operating models that increase the customer’s inclusion and are impactful at individual, group and community level
• multidisciplinary collaboration, teamwork

Further information

The study module includes 1 ECTS of skills workshop simulation teaching