Service-design in people-centred practice (5cr)

Objective

The student
• is able to apply a service-design approach and method to a client’s service pathway and adopt new methods to understand and develop the customer experience.
• is able to assess, plan and coordinate people-centred and culturally responsive strategies in the delivery of services to meet the complex needs of clients.
• is able to implement a service-design method in the client’s service pathway in order to enhance the safety and quality of care, improve client outcomes and reduce the fragmentation of services.
• is able to empower and engage clients, carers and families/households to make effective decisions about their health.
• is able to evaluate the significance of a service-design method in the client’s service pathway and for the client’s satisfaction.