Diversity competence in customer work (5cr)

Objective

Students
• understand the impact of a more diverse society on customer work
• develop and deepen their culturally sensitive professional work method
• understand the impact of minority positions on individuals and communities
• know how to take a human-rights-based and anti-racist approach to work
• know how to promote dialogue with people from different backgrounds in customer work
• know how to analyse and develop culturally aware guidance and counselling
• understand the role of different cultures and beliefs in communications
• know how to work with interpreters

Content

• diversifying society
• anti-racism and a human-rights-based work approach
• cultural sensitivity, cultural awareness and belief awareness
• minority position, racism and minority stress
• harmful traditions and their prevention
• work with interpreters