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HOA01VS22DIAK Management and entrepreneurship (3 cr)

Code: HOA0103A20S-3001

General information


01.03.2022 - 18.03.2022


15.08.2022 - 23.09.2022

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning


Diak joint implementation

Teaching languages

  • Finnish


0 - 91

Degree programmes

  • BA in Health Care
  • BA in Health Care, Diaconal Nursing


  • Sini Hiltunen
  • Pia Tauriainen


  • I48shd
  • A48sh


- understand the significance of customer relationship management in management and promoting the quality of care and services
- understand the significance of developing the key healthcare organisational structures and management principles in promoting health and social justice
- understand the significance of nursing management in the activities of the work community and team and promotion of care and quality
- understand their responsibility for managing themselves and developing their work-life skills
- identify their role in specialist and immediate supervisor tasks
- understand the basics of entrepreneurship in healthcare and its significance as part of the social service system


- customer relationship management, health benefit models, quality of services and care
- healthcare organisational structures, management systems, differences in management theories and practices
- the role and task of a manager in nursing
- work-life skills: immediate supervisors and work community skills, management of oneself and personal competence, collegiality, giving and receiving feedback, cost-awareness and financial activities
- immediate supervisory work, customer care coordination, prioritising and resourcing work tasks, patient classification
- entrepreneurship as a nurse

Evaluation scale