Customer service and ethics (2cr)
Code: PAL2102A11H-3003
General information
- Enrollment
- 03.09.2018 - 21.09.2018
- Registration for the implementation has ended.
- Timing
- 25.02.2019 - 29.05.2019
- Implementation has ended.
- Number of ECTS credits allocated
- 2 cr
- Local portion
- 2 cr
- Mode of delivery
- Contact learning
- Unit
- Tulkkaustutkinnot, kielet, viestintä and development of education
- Campus
- Turku
- Teaching languages
- Finnish
- Degree programmes
- BA in Humanities, Sign Language and Interpreting
- Teachers
- Satu Elo
- Course
- PAL2102A11H
Unfortunately, no reservations were found for the realization Customer service and ethics PAL2102A11H-3003. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Teaching methods
The student
- is able to function in the roles of service provider and client
- understands the significance of good customer service in the work of the interpreter
- knows the interpreter's most common customer service situations and the respective procedures with practical issues
- using the Finnish Sign Language, is able to discuss working life
- is able to sign to simulate various working-life situations
Core contents
- customer service
- most common customer service situations and contexts
- signs in working life
- interaction skills in the Finnish Sign Language