Study Guide

Objective

Students
• know how to use and apply digital services to the customer’s needs
• know how to use online counselling in a comprehensive manner to serve citizens
• know how to apply professional interaction and guidance skills in various digital operating environments
• understand the legal regulation and principles of digital services and communication
• know the principles of social media
• know how to use social media in social and/or church work
• are familiar with the current situation of electronic and digital services in the sector and the main characteristics of development
• know how to follow the digital development of social and/or church work as well as develop their own digital competence.

Content

• digital services
• guidance and counselling in digital operating environments
• legal regulation and ethical principles of digital communication
• social media
• digitalisation

Evaluation scale

Hyväksytty/Hylätty