Study Guide

Objective

Students
- know how to assess the customer’s need for crisis services and can steer the customer to crisis services, where necessary
- know how to support the customer in an acute crisis
- know how to apply the key methods of mental health, crisis and substance abuse work
- know how to apply communal intervention methods, for example, in instances of bullying in daycare or school
- know how to develop their interaction and guidance competence in mental health, crisis and substance work carried out with various customer groups
- understand the significance of job supervision as an activity that strengthens expertise in mental health, crisis and substance abuse work.

Content

- acute crisis and crisis services
-central methods in mental health, crisis and substance abuse work
- intervention methods in bullying situations
- interaction and guidance skills
- job supervision and its significance

Evaluation scale

0-5