Study Guide

Objective

The students will be able to:
• use basic interviewing skills when working with service users
• apply solution-focused approach with diverse service users
• communicate in challenging situations in client work

Content

Contents:
• Basic professional interviewing skills
• Solution-focused approach
• Communication in challenging situations in client work

Teaching methods

Independent reading about communication skills and an assignment accompanying it.
Lectures and workshops about communication skills.
Group work: students will conduct role play about professional communication which they will videotape. The videos will be watched and analysed in a seminar.
Attendance to all lectures is compulsory.

Materials

Compulsory reading material (subject to change)::
- Corcoran, J. (2011). Helping Skills for Social Work Direct Practice. New York, NY: Oxford University Press. (The chapters to be read are mentioned on Fronter.)
- Seden, J. (2005). Counselling Skills In Social Work Practice. Maidenhead: Open University Press. (The chapters to be read are mentioned on Fronter.)
- Seden, J. (2013) Interviewing and Relationship Skills. In M. Davies (ed.),The Blackwell Companion to Social Work.(355-365). Oxford: Wiley-Blackwell.
- Motivational interviewing video
- Teachers' lecture notes
Additional literature:
- Corcoran, J. (2011).Helping Skills for Social Work Direct Practice. New York, NY: Oxford University Press.
- Egan, G. (2010).The Skilled Helper. A Problem-Management and Opprtunity-Development Approach to Helping. Belmont, CA: Brooks/Cole, Cengage Learning. Print copies in the library (several editions).
- Hennessey, R. (2011). Relationship skills in social work. London: SAGE.
- Miller. W. R. and Rollnick, S. (2013). Motivational Interviewing. New York: The Guilford Press.
- Seden, J. (2005). Counselling Skills In Social Work Practice. Maidenhead: Open University Press.
- Walsh, T.(2010). Solution-Focused Helper: Ethics and Practice in Health and Social Care.Maidenhead: Open University.

Completion alternatives

Possibility to get RPL/AHOT if equivalent studies and study credits are carried out in a University or University of Applied Sciences. Possibility to get AHOT/RPLby work experience from direct client work complemented with a reflective essay.

Further information

Attendance to all lectures is compulsory.

Assessment methods and criteria

pass/ resubmitted
To pass the student needs to:
* pass the individual assignment
* participate in all lectures and the seminar
* videotape their professional communication

Evaluation scale

0-5