Study Guide

Objective

Students
• are familiar with the multi-producer models within service production
• know how to promote partner-based collaboration in work communities and networks
• are familiar with the foundations and good practices of quality and impact of social services
• know how to make decisions in unpredictable work environments and situations
• know how to act as an immediate supervisor
• are familiar with the key labour legislation
• know how to act in a multicultural workplace
• are familiar with the public decision-making system
• are familiar with the significance of sustainable development in the activities of work communities
• know how to influence social decision-making in a goal-oriented manner.

Content

• quality and impact of social services
• immediate supervisor competence
• central labour legislation
• public decision-making system
• sectors and principles of sustainable development
• advocacy methods

Evaluation scale

0-5