Study Guide

Objective

Students
• know how to apply the central social legislation in a customer-oriented manner
• know how to use a goal-oriented and resource-based work orientation in customer work
• know how to use professional social work methods to support the customer
• are familiar with professional documentation and understand the importance of documentation in customer work
• have knowledge of and adhere to data security and protection as well as practices related to customer safety
• are familiar with practical network-based multi-professional work and know how to work as a member of a multi-professional team
• know how to evaluate services from the point of view of the user and their service needs and identify areas in need of improvement
• know how to act ethically in typical professional situations
• know how to strengthen the customer’s right of self-determination, equality, inclusion and integration in society and describe the possibilities for advocacy within the sector
• know how to identify situations causing value conflicts in customer work
• know how to identify the consequences and impacts of social work activities from the viewpoint of the realisation of social justice

Evaluation scale

0-5