BNP02PS25HKI Service systems and customer encounters in social, health and church sector (4cr)
Code: BNP0204N24S-3002
General information
- Enrollment
- 03.03.2025 - 30.03.2025
- Registration for the implementation has ended.
- Timing
- 22.09.2025 - 02.11.2025
- Implementation has ended.
- Number of ECTS credits allocated
- 4 cr
- Local portion
- 4 cr
- Mode of delivery
- Contact learning
- Unit
- Terveys- ja kirkonala
- Campus
- Helsinki
- Teaching languages
- English
- Seats
- 0 - 100
- Degree programmes
- Degree Programme in Health Care, Nursing
- Teachers
- Virve Valkeavuori
- Paula Ropponen
- Mika Alavaikko
- Course
- BNP0204N24S
Realization has 7 reservations. Total duration of reservations is 19 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Tue 23.09.2025 time 11:00 - 12:00 (1 h 0 min) |
BNP02 / Orientation to the course |
Zoom
|
|
Wed 24.09.2025 time 09:00 - 12:00 (3 h 0 min) |
BNP02 / Lecture 1 |
Zoom
|
|
Wed 24.09.2025 time 13:00 - 16:00 (3 h 0 min) |
BNP02 / Independent study module; self study for lecture 2 (assignment) |
|
|
Thu 02.10.2025 time 09:00 - 12:00 (3 h 0 min) |
BNP02 / Lecture 2 |
HKI-300
3. krs kaarre
|
|
Wed 08.10.2025 time 08:30 - 11:30 (3 h 0 min) |
BNP02 / Lecture 3 |
HKI-327
Luokka 327
|
|
Wed 08.10.2025 time 12:15 - 15:15 (3 h 0 min) |
BNP02 / Lecture 4 |
HKI-331
Luokka 331
|
|
Wed 29.10.2025 time 12:45 - 15:45 (3 h 0 min) |
BNP02 / Exam |
HKI-222
luokka 222
|
Evaluation scale
0-5
Content scheduling
1. Independent study module and studying the advance material
2. Activating lectures/working in class
3. Written exam
Objective
Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors
Content
• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development
Materials
Social- and health service system and services
- National Objectives for the Organisation of Healthcare and Social Welfare ( Publications 2024:7of the Ministry of Social Affairs and Health)
- STM: Social- and health services (https://stm.fi/en/social-and-health-services)
Patient encounter
- Haddad, A. & Doherty, R. 2024. Health professional and patient interaction. (sections 1-4, pages: 1-166)
- Topical articles delivered in the learning session
Service system on church sector & cultural diversity
- will be announced in Diakle
Teaching methods
Independent study module (social care service system)
Lectures and activating work before and during lectures (contents of the lectures: service systems in health- and church sector, wellbeing technology in health care, client encountering, cultural diversity and sensitivity)
Exam schedules
The course exam will be held at the announced time. The course exam can be renewed on general re-exam days.
Student workload
Total number of hours 108h (4*27h)
Independent study module 69h
Preparation for lectures by reading pre-material and doing the pre-tasks, joining in guiding session 24h
Healthcare system and customer encounters/ lectures/work 2x4h
Church service system/ lecture 1x4h
Exam 3h