SAP02MK26HKI-SHD/TH Service systems and customer encounters in social, health and church sector (4cr)

Code: SAP0204A25S-3006

General information

Enrollment: 10.11.2025 - 30.11.2025; Registration for the implementation has ended.

Timing: 19.01.2026 - 05.04.2026; Implementation has ended.

Number of ECTS credits allocated: 4 cr

Local portion: 3 cr

Virtual portion: 1 cr

Mode of delivery: Blended learning

Unit: Terveys- ja kirkonala

Campus: Helsinki

Teaching languages: Finnish

Seats: 0 - 100

Degree programmes: BA in Health Care; BA in Health Care, Diaconal Nursing; BA in Health Care, Public Health Care

Teachers: Virve Valkeavuori; Sanna-Maija Kohonen; Eeva Nykänen

Groups: HKI-K26shd
HKI-K26shd; HKI-K26th
HKI-K26th

Course: SAP0204A25S

Realization has 6 reservations. Total duration of reservations is 15 h 30 min.

Time	Topic	Location
Thu 22.01.2026 time 12:30 - 14:00 (1 h 30 min)	SAP02 / Orientaatio	HKI-328 Luokka 328
Wed 04.02.2026 time 08:45 - 11:45 (3 h 0 min)	SAP02 / Luento 1	HKI-328 Luokka 328
Fri 06.02.2026 time 08:30 - 11:30 (3 h 0 min)	SAP02 / Luento 2	HKI-222 luokka 222
Wed 25.02.2026 time 12:45 - 15:45 (3 h 0 min)	SAP02 / Luento 3	HKI-300 3. krs kaarre
Thu 12.03.2026 time 12:00 - 15:00 (3 h 0 min)	SAP02 / Luento 4	HKI-331 Luokka 331
Wed 01.04.2026 time 10:00 - 12:00 (2 h 0 min)	SAP02 / Tentti	HKI-331 Luokka 331

Changes to reservations may be possible.

Evaluation scale

0-5

Content scheduling

1. Ennakkomateriaalin opiskelu
2. Aktivoivat luennot/työskentely luokassa
3. Verkkokurssit (4)
4. Itsenäinen opiskelu
5. Kirjallinen tentti

Objective

Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors

Content

• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development

Materials

- Mönkkönen, Kaarina (2022): Vuorovaikutus asiakastyössä. Asiakkaan kohtaaminen sosiaali- ja terveysalalla. Gaudeamus.
- National Objectives for the Organisation of Healthcare and Social Welfare ( Publications 2024:7of the Ministry of Social Affairs and Health)
- Oppiportin verkkokurssi: Monikulttuurisuus terveydenhuollossa
- STM; sosiaali- ja terveysalan palvelujärjestelmäkuvaus (https://stm.fi); aiheet määritelty tarkemmin Diaklessa
- THL:n verkkokurssi Monikulttuurisuus asiakastyössä -verkkokoulu
- Muut Diaklessa mainitut ajankohtaiset materiaalit

Teaching methods

Luennot sekä THL:n verkkokurssit.

Exam schedules

Opintojakson tentti järjestetään ilmoitettuna ajankohtana. Opintojakson tentin voi uusia yleisinä uusintatenttipäivinä.

Student workload

kok. tuntimäärä 108h (4*27h)

ennakkomateriaalin lukeminen ja luennoille valmistautuminen 2x8h

terveysalan luennot/työskentely 2x4h (läsnäolovelvoite)
sos.alan luento 1x4h
kirkonalan luento 1x4h
verkkokurssit (4kpl) 16h

itsenäinen opiskelu 57h
Tentti 3h

Vaihtoehtoinen suoritustapa:
Itsenäinen opiskelu ja tentti, 108 h.