Study Guide

Objective

Students
• know how to interact with customers and build a confidential customer relationship
• know how to utilise customer-oriented work orientations and professional methods of social work
• know how to support a customer’s autonomy, inclusion and agency in society
• know how to use the central social legislation in a customer-oriented manner
• know how to evaluate services from the point of view of the user and their service needs
• are familiar with professional documentation and understand the importance of documentation
• promote parity, equality and diversity
• know how to identify value conflicts and act in an ethical, justified and socially sustainable manner
• know how to act as a member of a multidisciplinary team and networks
• know how to act according to the practices of confidentiality, data security and protection and customer safety
• know how to reflect on their professional growth, professional identity and actions as a professional in social work
• know how to reflect on their values and understand how they impact their professionalism
• consider their professionalism from the perspective of occupational and personal wellbeing and occupational safety
• consider the career opportunities in their field