Work orientations and methods in social customer work (5cr)
Course unit code: SOS0105A25S
General information
- Credits
- 5 cr
- Teaching language
- Finnish
Objective
Students
• are familiar with various work orientations within social customer work and know how to act to strengthen inclusion in social customer work
• know how to use methods of social guidance and service counselling to support individuals and families in different life stages and situations
• learn group instruction skills and community-based methods
• know that anticipation and proactive prevention are the basis for safe interaction
Content
• theoretical background of work orientations and methods in social customer work
• socio-educational work orientations and methods
• methods of social guidance and service counselling
• methods of group instruction and community-based work
• inclusion-promoting methods and tools in customer work
• anticipation and proactive prevention as the basis for safe interaction
Further information
AHOT 8/2025:
Diakin AHOT-ohjeet ja käytännöt.