BNP02PS26HKI Service systems and customer encounters in social, health and church sector (4cr)

Evaluation scale

0-5

Content scheduling

1. Independent study module and studying the advance material
2. Activating lectures/working in class
3. Written exam

Objective

Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors

Content

• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development

Materials

Social- and health service system and services

- National Objectives for the Organisation of Healthcare and Social Welfare ( Publications 2024:7of the Ministry of Social Affairs and Health)
- STM: Social- and health services (https://stm.fi/en/social-and-health-services)

Patient encounter
- Haddad, A. & Doherty, R. 2024. Health professional and patient interaction. (sections 1-4, pages: 1-166)

- Topical articles delivered in the learning session

Service system on church sector & cultural diversity
- will be announced in Diakle

Teaching methods

Independent study module (social care service system)

Lectures and activating work before and during lectures (contents of the lectures: service systems in health- and church sector, wellbeing technology in health care, client encountering, cultural diversity and sensitivity)

Exam schedules

The course exam will be held at the announced time. The course exam can be renewed on general re-exam days.

Student workload

Total number of hours 108h (4*27h)

Independent study module 69h

Preparation for lectures by reading pre-material and doing the pre-tasks, joining in guiding session 24h

Healthcare system and customer encounters/ lectures/work 2x4h
Church service system/ lecture 1x4h



Exam 3h