SAP02VS26OUL Service systems and customer encounters in social, health and church sector (4cr)

Code: SAP0204A25S-3007

General information

Enrollment: 07.01.2026 - 03.05.2026; Registration for the implementation has begun.

Timing: 01.08.2026 - 31.12.2026; The implementation has not yet started.

Number of ECTS credits allocated: 4 cr

Local portion: 0 cr

Virtual portion: 4 cr

Mode of delivery: Distance learning

Unit: Terveys- ja kirkonala

Campus: Oulu

Teaching languages: Finnish

Seats: 0 - 60

Degree programmes: BA in Health Care

Teachers: Tiina Ervelius; Tarja Tuovinen-Kakko; Maija Kupsala

Groups: OUL-S26sh
OUL-S26sh

Course: SAP0204A25S

Unfortunately, no reservations were found for the realization SAP02VS26OUL Service systems and customer encounters in social, health and church sector SAP0204A25S-3007. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.

Evaluation scale

0-5

Content scheduling

1. Ennakkomateriaalin opiskelu
2. Aktivoivat luennot/työskentely luokassa
3. Verkkokurssit (2)
4. Itsenäinen opiskelu
5. Kirjallinen tentti

Objective

Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors

Content

• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development

Materials

- Mönkkönen, Kaarina (2022): Vuorovaikutus asiakastyössä. Asiakkaan kohtaaminen sosiaali- ja terveysalalla. Gaudeamus.
- National Objectives for the Organisation of Healthcare and Social Welfare ( Publications 2024:7of the Ministry of Social Affairs and Health)
- Oppiportin verkkokurssi: Monikulttuurisuus terveydenhuollossa
- STM; sosiaali- ja terveysalan palvelujärjestelmäkuvaus (https://stm.fi); aiheet määritelty tarkemmin Diaklessa
- THL:n verkkokurssi Monikulttuurisuus asiakastyössä -verkkokoulu
- Muut Diaklessa mainitut ajankohtaiset materiaalit

Teaching methods

Etäopiskelumoduuli sosiaalialan palvelujärjestelmästä

Luennot ja aktivoiva työskentely ennen luentoja ja luennoilla (aiheina terveys- ja kirkon alan palvelujärjestelmä, hyvinvointiteknologian sovellukset terveydenhuollossa, asiakkaan kohtaaminen, kulttuurinen moninaisuus ja sensitiivisyys)

Exam schedules

Opintojakson tentti järjestetään ilmoitettuna ajankohtana. Opintojakson tentin voi uusia yleisinä uusintatenttipäivinä.

Student workload

kok. tuntimäärä 108h (4*27h)

ennakkomateriaalin lukeminen ja luennoille valmistautuminen 2x8h

terveysalan luennot/työskentely 2x4h (läsnäolovelvoite)
sos.alan luentotallenne 1x4h
kirkonalan luento 1x4h
verkkokurssit (2kpl) 16h

itsenäinen opiskelu 57h
Tentti 3h