SAP02VS26OUL Service systems and customer encounters in social, health and church sector (4cr)
Code: SAP0204A25S-3007
General information
- Enrollment
- 07.01.2026 - 03.05.2026
- Registration for the implementation has begun.
- Timing
- 05.10.2026 - 20.12.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 4 cr
- Local portion
- 0 cr
- Virtual portion
- 4 cr
- Mode of delivery
- Distance learning
- Unit
- Terveys- ja kirkonala
- Campus
- Oulu
- Teaching languages
- Finnish
- Seats
- 0 - 60
- Degree programmes
- BA in Health Care
- Teachers
- Tarja Tuovinen-Kakko
- Maija Kupsala
- Niina Patronen
- Groups
-
OUL-S26shOUL-S26sh
- Course
- SAP0204A25S
Realization has 7 reservations. Total duration of reservations is 16 h 45 min.
| Time | Topic | Location |
|---|---|---|
|
Thu 08.10.2026 time 10:15 - 11:45 (1 h 30 min) |
SAP02 / Orientaatio |
Zoom
|
|
Thu 08.10.2026 time 12:30 - 15:45 (3 h 15 min) |
SAP02 / Luento 1 |
Zoom
|
|
Wed 14.10.2026 time 10:15 - 11:45 (1 h 30 min) |
SAP02 / Luento 2 |
Zoom
|
|
Wed 14.10.2026 time 12:30 - 14:00 (1 h 30 min) |
SAP02 / Luento 2 |
Zoom
|
|
Fri 30.10.2026 time 12:30 - 15:45 (3 h 15 min) |
SAP02 / Luento 3 |
Zoom
|
|
Wed 04.11.2026 time 12:30 - 15:45 (3 h 15 min) |
SAP02 / Luento 4 |
Zoom
|
|
Wed 16.12.2026 time 09:15 - 11:45 (2 h 30 min) |
SAP02 / Tentti |
OUL-222
222 Opetustila
|
Evaluation scale
0-5
Content scheduling
1. Ennakkomateriaalin opiskelu
2. Aktivoivat luennot/työskentely luokassa
3. Verkkokurssit (2)
4. Itsenäinen opiskelu
5. Kirjallinen tentti
Objective
Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors
Content
• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development
Materials
- Mönkkönen, Kaarina (2022): Vuorovaikutus asiakastyössä. Asiakkaan kohtaaminen sosiaali- ja terveysalalla. Gaudeamus.
- National Objectives for the Organisation of Healthcare and Social Welfare ( Publications 2024:7of the Ministry of Social Affairs and Health)
- Oppiportin verkkokurssi: Monikulttuurisuus terveydenhuollossa
- STM; sosiaali- ja terveysalan palvelujärjestelmäkuvaus (https://stm.fi); aiheet määritelty tarkemmin Diaklessa
- THL:n verkkokurssi Monikulttuurisuus asiakastyössä -verkkokoulu
- Muut Diaklessa mainitut ajankohtaiset materiaalit
Teaching methods
Etäopiskelumoduuli sosiaalialan palvelujärjestelmästä
Luennot ja aktivoiva työskentely ennen luentoja ja luennoilla (aiheina terveys- ja kirkon alan palvelujärjestelmä, hyvinvointiteknologian sovellukset terveydenhuollossa, asiakkaan kohtaaminen, kulttuurinen moninaisuus ja sensitiivisyys)
Exam schedules
Opintojakson tentti järjestetään ilmoitettuna ajankohtana. Opintojakson tentin voi uusia yleisinä uusintatenttipäivinä.
Student workload
kok. tuntimäärä 108h (4*27h)
ennakkomateriaalin lukeminen ja luennoille valmistautuminen 2x8h
terveysalan luennot/työskentely 2x4h (läsnäolovelvoite)
sos.alan luentotallenne 1x4h
kirkonalan luento 1x4h
verkkokurssit (2kpl) 16h
itsenäinen opiskelu 57h
Tentti 3h