SAP02PS25HKI-2 Service systems and customer encounters in social, health and church sector (4cr)
Code: SAP0204A25S-3011
General information
- Timing
- 08.09.2025 - 19.10.2025
- Implementation has ended.
- Number of ECTS credits allocated
- 4 cr
- Local portion
- 4 cr
- Mode of delivery
- Contact learning
- Unit
- Terveys- ja kirkonala
- Campus
- Helsinki
- Teaching languages
- Finnish
- Seats
- 0 - 100
- Degree programmes
- BA in Health Care
- Teachers
- Virve Valkeavuori
- Sanna-Maija Kohonen
- Eeva Nykänen
- Course
- SAP0204A25S
Realization has 9 reservations. Total duration of reservations is 20 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Tue 16.09.2025 time 12:45 - 14:15 (1 h 30 min) |
SAP02 / Orientaatio |
HKI-222
luokka 222
|
|
Thu 18.09.2025 time 09:15 - 11:45 (2 h 30 min) |
SAP02 / Luento 1 |
HKI-332b
Iso luentosali 332b
HKI-332a Iso luentosali 332a |
|
Thu 25.09.2025 time 08:30 - 11:30 (3 h 0 min) |
SAP02 / Luento 2 |
HKI-327
Luokka 327
|
|
Tue 30.09.2025 time 09:00 - 12:00 (3 h 0 min) |
SAP02 / Luento 3 |
HKI-429
Monitoimitila 429
|
|
Thu 02.10.2025 time 09:00 - 12:00 (3 h 0 min) |
SAP02 / Luento 4 |
HKI-332a
Iso luentosali 332a
|
|
Fri 10.10.2025 time 09:00 - 11:30 (2 h 30 min) |
SAP02 / Tentti |
HKI-331
Luokka 331
|
|
Mon 15.12.2025 time 11:00 - 12:30 (1 h 30 min) |
SAP02 / Tenttipaja kutsutuille |
Zoom
|
|
Tue 16.12.2025 time 11:00 - 12:30 (1 h 30 min) |
SAP02 / Tenttipaja kutsutuille |
Zoom
|
|
Wed 17.12.2025 time 09:00 - 10:30 (1 h 30 min) |
SAP02 / Tenttipaja kutsutuille |
HKI-222
luokka 222
|
Evaluation scale
0-5
Objective
Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors
Content
• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development