EVI21VK22HKI Service-design in people-centred practice (5cr)
Code: EVI2105Y21S-3001
General information
- Enrollment
- 13.09.2021 - 17.10.2021
- Registration for the implementation has ended.
- Timing
- 03.01.2022 - 31.03.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- Diak Master School and continuous learning
- Teaching languages
- English
- Seats
- 0 - 50
- Degree programmes
- Master’s Degree Programme in People-centered and Innovative Leadership in Health Services
- Teachers
- Merja Merasto
- Jaana Tilli
- Course
- EVI2105Y21S
Unfortunately, no reservations were found for the realization EVI21VK22HKI Service-design in people-centred practice EVI2105Y21S-3001. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Evaluation scale
0-5
Objective
The student
• is able to apply a service-design approach and method to a client’s service pathway and adopt new methods to understand and develop the customer experience.
• is able to assess, plan and coordinate people-centred and culturally responsive strategies in the delivery of services to meet the complex needs of clients.
• is able to implement a service-design method in the client’s service pathway in order to enhance the safety and quality of care, improve client outcomes and reduce the fragmentation of services.
• is able to empower and engage clients, carers and families/households to make effective decisions about their health.
• is able to evaluate the significance of a service-design method in the client’s service pathway and for the client’s satisfaction.
Location and time
Spring 2022
Materials
Kurokawa, T. (2015). Service design and delivery: How design thinking can innovate business and add value to society (First edition.). Business Expert Press. (e-book)
Osterwalder, A., Bernarda, G., Papadakos, T., Pigneur, Y. & Smith, A. (2014). Value Proposition Design: How to Create Products and Services Customers Want. John Wiley & Sons, Incorporated. (e-book)
Reason, B., Løvlie, L. & Flu, M. B. (2016). Service design for business: A practical guide to optimizing the customer experience. John Wiley & Sons, Inc. (e-book)
Additional materials will be delivered by the teachers.
Teaching methods
The mode of delivery is a combination of online lectures and online activities in breakout rooms at Zoom. The online activities with other students deepen the learning in individual and group work, reflection, and guidance.
Orientation lecture: time-bound
Individual learning including recorded videos, research articles and other materials
Seminar: time-bound
Student workload
5 ECTS x 27 hours= 135 hours student´s work