Methods of customer workLaajuus (5 cr)
Code: SOS0105A20S
Credits
5 op
Teaching language
- Finnish
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Enrollment
01.03.2024 - 18.03.2024
Timing
09.09.2024 - 17.11.2024
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Pori
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- BA of Social Services
- BA of Social Services, Diaconal Work
Teachers
- Mari Kirkanen
- Anu Hellesuo
Scheduling groups
- pienryhmä 1 (Size: 50. Open UAS: 0.)
- pienryhmä 2 (Size: 50. Open UAS: 0.)
Groups
-
POR-K24sos
-
POR-K24sosd
Small groups
- pienryhmä 1
- pienryhmä 2
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2024 - 18.03.2024
Timing
26.08.2024 - 24.11.2024
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Sosionomitutkinnot
Campus
Oulu
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- BA of Social Services
- BA of Social Services, Diaconal Work
Teachers
- Harriet Tervonen
- Tarja Tuovinen-Kakko
Scheduling groups
- pienryhmä 1 (Size: 35. Open UAS: 0.)
- pienryhmä 2 (Size: 35. Open UAS: 0.)
Groups
-
OUL-K24sosd
-
OUL-K24sos
Small groups
- pienryhmä 1
- pienryhmä 2
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2024 - 18.03.2024
Timing
26.08.2024 - 17.11.2024
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- BA of Social Services, Christian Early Childhood Education and Care
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Tarja Isomäki
- Susanna Tanskanen
Groups
-
HKI-K24sosd
-
HKI-K24sosn
-
HKI-K24sosv
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
11.10.2023 - 29.10.2023
Timing
26.02.2024 - 12.05.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA of Social Services
Teachers
- Jaana Rintala
- Tarja Isomäki
Groups
-
HKI-K24sos
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
11.10.2023 - 29.10.2023
Timing
29.01.2024 - 21.04.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 60
Degree programmes
- BA of Social Services
Teachers
- Tiina Lintunen
- Jaana Rintala
Groups
-
HKI-S23sosvakaAVOIN
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
11.10.2023 - 29.10.2023
Timing
29.01.2024 - 21.04.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Tarja Isomäki
- Susanna Tanskanen
- Marianne Neuvonen
Groups
-
HKI-S23sosd
-
HKI-S23sosn
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2023 - 19.03.2023
Timing
02.10.2023 - 15.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 60
Degree programmes
- BA of Social Services
Teachers
- Jaana Rintala
- Tarja Isomäki
Groups
-
HKI-S23sos
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2023 - 19.03.2023
Timing
11.09.2023 - 19.11.2023
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Pori
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA of Social Services
- BA of Social Services, Diaconal Work
Teachers
- Mari Kirkanen
- Anu Hellesuo
Scheduling groups
- pienryhmä 1 (Size: 0. Open UAS: 0.)
- pienryhmä 2 (Size: 0. Open UAS: 0.)
Groups
-
F54sosF54sos
-
F54sosdF54sosd
Small groups
- pienryhmä 1
- pienryhmä 2
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2023 - 19.03.2023
Timing
04.09.2023 - 24.11.2023
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA of Social Services
Teachers
- Tarja Isomäki
- Susanna Tanskanen
- Marianne Neuvonen
Groups
-
A54sosA54sos
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2023 - 19.03.2023
Timing
28.08.2023 - 26.11.2023
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Oulu
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA of Social Services
- BA of Social Services, Diaconal Work
Teachers
- Tarja Tuovinen-Kakko
- Juha Tapio
Scheduling groups
- pienryhmä 1 (Size: 30. Open UAS: 0.)
- pienryhmä 2 (Size: 30. Open UAS: 0.)
Groups
-
I54sosI54sos
-
I54sosdI54sosd
Small groups
- pienryhmä 1
- pienryhmä 2
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2023 - 19.03.2023
Timing
28.08.2023 - 17.11.2023
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Tiina Lintunen
- Tarja Isomäki
- Susanna Tanskanen
- Marianne Neuvonen
Groups
-
A54sosdA54sosd
-
A54sosnA54sosn
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
19.09.2022 - 09.10.2022
Timing
30.01.2023 - 21.04.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 60
Degree programmes
- BA of Social Services
- BA of Social Services, Christian Early Childhood Education and Care
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Tiina Lintunen
- Jaana Rintala
Groups
-
A53sosvakaAVOIN
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
19.09.2022 - 09.10.2022
Timing
30.01.2023 - 07.04.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA of Social Services
Teachers
- Tarja Isomäki
- Susanna Tanskanen
- Marianne Neuvonen
Groups
-
A53sos
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
19.09.2022 - 09.10.2022
Timing
30.01.2023 - 21.04.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Tarja Isomäki
- Susanna Tanskanen
- Marianne Neuvonen
Groups
-
A53sosd
-
A53sosn
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
19.09.2022 - 09.10.2022
Timing
16.01.2023 - 28.04.2023
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Pieksämäki
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- BA of Social Services
- BA of Social Services, Diaconal Work
Teachers
- Sirpa Ylönen
- Seija Utriainen
Groups
-
E53sosd
-
E53sos
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2022 - 18.03.2022
Timing
12.09.2022 - 25.11.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Pori
Teaching languages
- Finnish
Seats
0 - 200
Degree programmes
- BA of Social Services
- BA of Social Services, Christian Early Childhood Education and Care
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Mari Kirkanen
- Sari Jylli
Scheduling groups
- pienryhmä 1 (Size: 0. Open UAS: 0.)
- pienryhmä 2 (Size: 0. Open UAS: 0.)
Groups
-
F52sos
-
F52sosd
Small groups
- pienryhmä 1
- pienryhmä 2
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2022 - 18.03.2022
Timing
05.09.2022 - 25.11.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- BA of Social Services
- BA of Social Services, Christian Early Childhood Education and Care
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Tiina Lintunen
- Tarja Isomäki
- Susanna Tanskanen
Groups
-
A52sos
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2022 - 18.03.2022
Timing
05.09.2022 - 18.11.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA of Social Services
- BA of Social Services, Christian Early Childhood Education and Care
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Tiina Lintunen
- Jaana Rintala
- Tarja Isomäki
- Susanna Tanskanen
Groups
-
A52sosv
-
A52sosn
-
A52sosd
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.03.2022 - 18.03.2022
Timing
22.08.2022 - 25.11.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Oulu
Teaching languages
- Finnish
Seats
0 - 333
Degree programmes
- BA of Social Services
- BA of Social Services, Christian Early Childhood Education and Care
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Sirpa Salmela
- Juha Tapio
Groups
-
I52sosd
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
02.12.2021 - 31.12.2021
Timing
07.02.2022 - 29.04.2022
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 48
Degree programmes
- BA of Social Services
- BA of Social Services, Christian Early Childhood Education and Care
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Tiina Lintunen
- Hanna Rautio
- Jaana Rintala
Groups
-
A51sosAVOIN
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
0-5
Enrollment
13.09.2021 - 05.10.2021
Timing
31.01.2022 - 08.04.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 200
Degree programmes
- BA of Social Services
- BA of Social Services, Christian Early Childhood Education and Care
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Hanna Rautio
- Jaana Rintala
- Tarja Isomäki
- Susanna Tanskanen
Groups
-
A51sosnA51sosn
-
A51sosdA51sosd
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
13.09.2021 - 05.10.2021
Timing
24.01.2022 - 22.04.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Helsinki
Teaching languages
- Finnish
Seats
0 - 300
Degree programmes
- BA of Social Services
- BA of Social Services, Christian Early Childhood Education and Care
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Hanna Rautio
- Jaana Rintala
- Tarja Isomäki
- Susanna Tanskanen
Groups
-
A51sosA51sos
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty
Enrollment
13.09.2021 - 05.10.2021
Timing
17.01.2022 - 29.04.2022
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Pieksämäki
Teaching languages
- Finnish
Seats
0 - 200
Degree programmes
- BA of Social Services
- BA of Social Services, Christian Early Childhood Education and Care
- BA of Social Services, Diaconal Work
- BA of Social Services, Christian Youth Work
Teachers
- Sirpa Ylönen
- Seija Utriainen
Groups
-
E51sosdE51sosd
-
E51sosE51sos
Objective
Students
• are familiar with and know how to apply various work orientations and customer work methods within social work
• know how to use methods of social guidance, service counselling, psychosocial work and teamwork as well as communal and empowering methods in supporting individuals, families, groups and communities in various life stages and situations
• know how to act to strengthen human rights and inclusion in social customer work.
Content
• theoretical background of work orientations and methods in social customer work
• methods of social guidance, service counselling, psychosocial work, team management and communal and empowering customer work in the social sector
• inclusion-promoting methods in customer work
• resource-based methods in customer work
Evaluation scale
Hyväksytty/Hylätty