Skip to main content

Client service and ethicsLaajuus (5 cr)

Code: ATI0305A19H

Credits

5 op

Teaching language

  • Finnish

Responsible person

Objective

Students will be able to
- analyse client service situations from the ethical perspective
- identify interpreters’ codes of conduct and teachers’ ethical standards
- describe differences between the roles of different professional actors
- work with different types of clients
- work in different types of client service settings

Content

- ethical observation and decision-making
- ethics for interpreters and communication instructors
- roles
- client service
- internal entrepreneurship

Enrollment

01.03.2024 - 18.03.2024

Timing

19.08.2024 - 06.10.2024

Number of ECTS credits allocated

5 op

Virtual portion

2 op

Mode of delivery

60 % Contact teaching, 40 % Distance learning

Campus

Helsinki

Teaching languages
  • Finnish
Seats

0 - 333

Degree programmes
  • BA in Humanities, Interpreting in Sign Language and Alternative and Augmentative Communication
Teachers
  • Tiia Oldenburg
  • Virpi Thurén
Groups
  • HKI-S23vip

Objective

Students will be able to
- analyse client service situations from the ethical perspective
- identify interpreters’ codes of conduct and teachers’ ethical standards
- describe differences between the roles of different professional actors
- work with different types of clients
- work in different types of client service settings

Content

- ethical observation and decision-making
- ethics for interpreters and communication instructors
- roles
- client service
- internal entrepreneurship

Evaluation scale

0-5

Enrollment

01.03.2023 - 19.03.2023

Timing

21.08.2023 - 08.10.2023

Number of ECTS credits allocated

5 op

Virtual portion

2 op

Mode of delivery

60 % Contact teaching, 40 % Distance learning

Campus

Helsinki

Teaching languages
  • Finnish
Seats

0 - 333

Degree programmes
  • BA in Humanities, Sign Language and Interpreting
Teachers
  • Sonja Heinonen
  • Virpi Thurén
Groups
  • G53vip

Objective

Students will be able to
- analyse client service situations from the ethical perspective
- identify interpreters’ codes of conduct and teachers’ ethical standards
- describe differences between the roles of different professional actors
- work with different types of clients
- work in different types of client service settings

Content

- ethical observation and decision-making
- ethics for interpreters and communication instructors
- roles
- client service
- internal entrepreneurship

Evaluation scale

0-5

Enrollment

01.03.2022 - 18.03.2022

Timing

22.08.2022 - 14.10.2022

Number of ECTS credits allocated

5 op

Virtual portion

2 op

Mode of delivery

60 % Contact teaching, 40 % Distance learning

Campus

Turku

Teaching languages
  • Finnish
Seats

0 - 100

Degree programmes
  • BA in Humanities, Sign Language and Interpreting
Teachers
  • Hely Korte
  • Tiia Oldenburg
  • Sanna Kirjonen
Groups
  • G51vip

Objective

Students will be able to
- analyse client service situations from the ethical perspective
- identify interpreters’ codes of conduct and teachers’ ethical standards
- describe differences between the roles of different professional actors
- work with different types of clients
- work in different types of client service settings

Content

- ethical observation and decision-making
- ethics for interpreters and communication instructors
- roles
- client service
- internal entrepreneurship

Evaluation scale

0-5