Encounters and professional interaction (5cr)
Course unit code: AKE0305A25S
General information
- Credits
- 5 cr
- Teaching language
- Finnish
Objective
Students
• know how to develop their interaction skills in ethically sensitive human rights-related interactions with all kinds of people in various life situations
• understand the customer’s diversity and life experiences as the basis for interaction and actions
• know the basics of language awareness and simplified language
• know how to consider safety in challenging customer situations
• are familiar with group dynamics and know how to act in groups
• know how to reflect on their actions and interaction skills
Content
• professional people skills and dialogue in customer work
• ethical principles in interactions and customer work
• sensitivity in interactions
• basics of simplified language in social customer work
• language skills
• group activities and dialogue in a group
• basics of occupational safety, anticipation and prevention in challenging customer situations
• professional reflection skills
Further information
AHOT 8/2025:
Diakin AHOT-ohjeet ja käytännöt.